FREQUENTLY ASKED QUESTIONS

Q1. WHAT QUALITY CAN I EXPECT FROM YOUR IRON ON TRANSFER DECALS?

A. OUR IRON-ON TRANSFER DECALS ARE INTENDED FOR SHORT TERM WEAR. APPLYING AND FOLLOWING THE INCLUDED INSTRUCTIONS WILL INCREASE THE LONGEVITY OF THE IRON-ON TRANSFER DECAL FOR AROUND 8-10 WASHES, PROVIDED THE GARMENT IS TURNED INSIDE OUT WHEN WASHED ON A WARM CYCLE. TUMBLE DRYING WILL REDUCE THE LONGEVITY OF THE IRON-ON TRANSFER DECAL. SINCE EVERYONE WHO DOES A IRON-ON TRANSFER DECAL WILL HAVE A UNIQUE COMBINATION OF IRONS AND STRENGTH WE SUGGEST PRACTICING ON AN OLD GARMENT OF THE SAME FABRIC TYPE FIRST TO GET THE HANG OF IT.

Q2. WHAT WILL I RECEIVE WITH MY ORDER?

A. 51/2 X 71/2 FOLDER WITH YOUR IRON-ON(S), OVERLAY PAPER, INSTRUCTION AND RECEIPT.

Q3. HOW WILL MY ORDER BE PACKAGED?

A. ALL ORDERS ARE PACKAGED BETWEEN TWO PIECES OF CARDBOARD, ONE ON THE TOP AND ONE ON THE BOTTOM SO IT DOESN'T GET BENT IN TRANSIT.

Q4. WHAT KIND OF PACKAGE SHOULD I LOOK FOR WHEN MY ORDER ARRIVES?

A. FOR FIRST CLASS MAIL, YOUR ORDER WILL ARRIVE IN A 6X9 OR 9X12 WHITE, VANILLA ENVELOPE. FOR PRIORITY MAIL, YOUR ORDER WILL ARRIVE IN A 6X9 OR 9X12 WHITE PRIORITY ENVELOPE.

Q5. WHY DOES THE PRODUCT PRICE CHANGE WHEN I SELECT A DIFFERENT SIZE?

A. THE $2.49 PRICE IS FOR THE SMALLEST SIZE AND GOES UP $0.25-$2.00 MORE FORM THERE DEPENDING ON THE SIZE YOU CHOOSE.

Q6. WHAT IS THE SERVICE FEE USED FOR?

A. THE SERVICE FEE IS USED FOR RUNNING EIRONONS DAY TO DAY OPERATIONS.

Q7. CAN I USE AN IRONING BOARD?

A. REGULAR IRONING BOARDS ARE TOO SOFT AND DISPERSE HEAT. YOU MUST HAVE A HARD, FLAT SURFACE THAT CAN NOT BE DAMAGED BY HEAT. SOME SUGGESTIONS ARE SMOOTH PLYWOOD, FORMICA COUNTERTOP, HEAT SAFE TABLETOP, OR A SMOOTH WORKBENCH.

Q8. DO YOU ALSO SELL T-SHIRTS?

A. SORRY, BUT NOT AT THIS TIME.

Q9. ARE YOUR IRON-ONS DIE CUT?

A. NO, THEY ARE SQUARE CUT.

Q10. DO THE IRON-ONS COME IN RETAIL PACKAGING?

A. NO. THEY ARE FOR PERSONAL USE ONLY.

Q11. DO YOU HAVE A S&H FEE?

A. NO.

Q12. HOW MANY TIMES CAN I WASH MY SHIRT BEFORE IT FADES?

A. THE IRON-ON TRANSFER DECAL MAY FADE UP TO THE 4TH OR 5TH WASH. AFTER THE 4TH OR 5TH WASHING WE HAVE NOT NOTICED MUCH MORE ADDITIONAL LOSS OF COLOR FROM THE IMAGE.

Q13. CAN I APPLY THE IRON-ON TRANSFER DECAL ON LIGHT AND DARK GARMENTS/FABRICS?

A. YES, OUR IRON-ON TRANSFERS DECALS ARE MADE FOR LIGHT OR DARK GARMENTS/FABRICS.

Q14. HOW MANY TIMES CAN I USE THE SAME OVERLAY PAPER?

A. YOU CAN USE THE SAME OVERLAY PAPER UP TO 5 OR 6 TIMES.

Q15. HOW MANY SHEETS OF OVERLAY PAPER COME WITH EACH ORDER?

A. YOU GET 1 SHEET OF OVERLAY PAPER FOR EVERY 2 IRON-ON TRANSFER DECALS YOU BUY.

Q16. WHAT DO I DO IF I DIDN'T RECEIVE ANY INSTRUCTIONS WITH MY ORDER?

A. DON'T WORRY, WE ALWAYS SEND INSTRUCTIONS WITH EVERY ORDER BUT IF WE FORGOT TO SEND ONE WITH YOUR ORDER WE'RE REALLY SORRY ABOUT THAT AND ALL YOU HAVE TO DO IS GO TO THE "HELPFUL LINK" SECTION LOCATED AT THE BOTTOM OF EVERY PAGE AND CLICK THE "INSTRUCTIONS" LINK.

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